Effective Date: July 2025

Jo Heng Training is committed to protecting your privacy. This policy outlines how personal information is collected, used, and stored.

What Information is Collected

Jo Heng Training may collect personal information such as your name, email address, phone number, and relevant health details when you:

• Book a session
• Complete a contact form
• Share information during a consultation or coaching session

How Information is Used

Personal information is used solely for purposes related to delivering coaching and training services, including:

• Managing bookings and scheduling
• Communicating about sessions and updates
• Creating personalised training programs
• Keeping accurate health and training records

Jo Heng Training will never sell, share, or disclose your information to third parties, except where required by law.

How Information is Stored

All information is stored securely and accessed only by Jo Heng Training. Any digital records are protected by appropriate security measures.

Your Rights

You have the right to:

• Access the information held about you
• Request corrections to inaccurate information
• Ask for your information to be deleted (where legally and practically possible)
• To make any such request, please get in touch directly.

Updates to This Policy

Jo Heng Training may update this policy from time to time. Any significant changes will be communicated.

Bookings & Payment

• All sessions must be booked in advance via my online booking system (Square).
• Full payment is required at the time of booking to secure your session.
• Payment confirms your space and helps me manage my schedule fairly for everyone.

Cancellation & Rescheduling

• Please provide at least 24 hours’ notice to cancel or reschedule.
• Cancellations made with less than 24 hours’ notice will be charged in full.
• I understand that life happens — if there’s an emergency, just reach out and I’ll aim to be reasonable.

Late Arrivals

• Sessions will finish at the scheduled time, even if you arrive late, to respect the following appointments.
• If you arrive more than 15 minutes late without notice, the session may be considered cancelled and non-refundable.

Health & Safety

• You are responsible for informing me of any injuries, medical conditions, or relevant health concerns before starting any training.
• By booking, you confirm you are fit and able to participate in physical activity and will work within your own limits.
• If unsure, please consult a healthcare professional before beginning.

Climbing-Specific Safety

• Climbing carries inherent risks. My coaching helps reduce risk through skills, awareness, and training, but risk cannot be fully eliminated.
• You are responsible for your decisions and safety when climbing outside of coached sessions.

Progress & Results

• My role is to guide, educate, and support you — your progress will come through consistency, effort, and a willingness to engage fully in theprocess. Together, we’ll focus on sustainable progress, not quick fixes.

Confidentiality

• All personal information you share with me, including health details and training discussions, will be treated with respect and confidentiality.